Help — LoyalBrew

App Support

Having an issue with LoyalBrew?

Check out our FAQs below or send us a message and we will be in touch as soon as we can!

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FAQs

You do not have to download an app to access passports. LoyalBrew is all web-based, which can be easily accessed via QR code, social media or a brand’s website. You can also find all of LoyalBrew’s passports here.

Nope. Once you register for one LoyalBrew passport, you can use the same account for all other passports.

Yes! Users can register for free. Organizations pay subscription fees to have a passport.

LoyalBrew leverages web browser capabilities to confirm location-based check-ins via geoLocation services. If you do not wish to enable geoLocation services, there is typically the option to upload a photo instead.

Make sure your phone’s browser has allowed LoyalBrew to access your phone’s location.

Instructions on sharing your locating:

Android

iPhone

All photos that are uploaded to LoyalBrew may be used by LoyalBrew and its licensees for promotional purposes. You can read more about our policy here.

LoyalBrew does not claim any ownership interest in photos uploaded to LoyalBrew by its users.

You will receive a message within LoyalBrew and via email once you complete a passport. The organization that manages the passport determines the gift or promotion that you will receive when a passport is completed.